We keep your request moving while your legal team keeps working on the case.
Your team provides the necessary client/patient, provider and authorization information.
We review the request for completeness and prepare it for submission.
The request is submitted to the appropriate provider or records custodian.
We monitor status and keep the request moving through the retrieval process.
When a request needs attention, we communicate with the custodian and continue follow-up.
Records arrive through the applicable delivery method from the provider or custodian.
We check the received records for basic completeness and processing issues.
Records are securely delivered to the requesting legal team and the request is closed.
Material delays, issues or additional needs are communicated to your team.